Monthly Archives: June 2014

On Cash and Praise: How We Reward Innovation

(This post originally appeared on Forward Metrics) A good friend of mine works for a high-tech company in Massachusetts. Recently, the company’s new CEO, an avid fitness buff, has introduced an initiative: every employee who’d spend certain number of hours per … Continue reading

Posted in Rewards and Recognition | Tagged , , , , | 1 Comment

Customer Service

(This post originally appeared on Forward Metrics) A new buzzword is coming into vogue in the media: the consumerization of healthcare. Pundits define this term as a shift in the way the healthcare industry operates: from the traditional B2B mode to … Continue reading

Posted in Health Care | Tagged , , , , , , , , , , , , , | 1 Comment