Tag Archives: PatientsLikeMe

Patient-Centric Healthcare: Putting Patients in the Driver’s Seat. But Who Is Driving?

Posted on January 16, 2024 by Eugene Ivanov

     This image was created with the help of Microsoft Design It seems so natural to place a patient at the center of healthcare. Sure, how else? And yet, surprising as it may be, the very term “patient-centric healthcare” only emerged … Continue reading →

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Customer Service

Posted on June 1, 2014 by Eugene Ivanov

(This post originally appeared on Forward Metrics) A new buzzword is coming into vogue in the media: the consumerization of healthcare. Pundits define this term as a shift in the way the healthcare industry operates: from the traditional B2B mode to … Continue reading →

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