Category Archives: Innovation

Why diagnosis is so hard

In my previous post, I argued that the correct diagnosis of a business problem is much cheaper than any attempt to apply the wrong solution. And yet, the disciplined approach to problem diagnosis is very rare. Why?   The usual … Continue reading →

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The Cheap Fix

The price of a fix often has little to do with the size of the problem. Much more likely, it depends on the quality of the diagnosis. This runs against corporate instinct. A serious problem should require serious response, and … Continue reading →

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When Confidence Becomes the Problem: The Most Dangerous Step in Problem Solving

A few years ago, a large Midwest-based paint and coatings manufacturer asked me to help them crowdsource a redesign of a new industrial pump. The new pump worked beautifully in the lab, but clogged constantly when used outdoors. The engineers … Continue reading →

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From Process to Practice: Who Runs It and How

This is the fifth and final post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” After I published the second post in this series, the one laying out a five-stage problem-solving … Continue reading →

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AI as Problem-Solving Partner: Doing It Right

This is the fourth post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” I ended the previous post with a claim that deserves scrutiny: that the real value of AI for … Continue reading →

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The Organizations That Need Problem Solving Most Are the Ones Doing It Least

This is the third post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” The first two posts in this series made a general case. Organizations are bad at defining problems. They … Continue reading →

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The Problem-Solving Manifesto

(What the Problem-Solving Process Actually Looks Like) This is the second post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” In the first post in this series, I argued that organizations … Continue reading →

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Why We’re So Bad at Solving Problems (And Why It Matters More Than Ever)

This is the first post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” Clients always come to me knowing what they want. Very often, however, they don’t do enough due diligence … Continue reading →

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Don’t Bring Me Chickens or Eggs — Build Me a Farm

Innovation managers love to hate the line “Don’t bring me problems, bring me solutions.” They’ll lecture you about root cause analysis. They’ll quote Einstein: “If I had only one hour to save the world, I would spend fifty-five minutes defining … Continue reading →

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What If Failing Fast Is Just Failing Wrong?

As Lewis Carroll once said, “If you don’t know where you are going, any road will get you there.” I think of this wisdom every time I hear the gospelers of the “fail-fast-fail-often” creed. I suspect that their easy acceptance … Continue reading →

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