Tag Archives: Decision Making

Oracles and Interlocutors, Revisited (Why the way small organizations use AI matters more than whether they use it at all)

A while back, I argued that there are two ways to put AI to work. You can treat it as an oracle — an answer machine you query and obey — or as an interlocutor, a thinking partner that sharpens … Continue reading

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Don’t Blame the Black Box: Why We Avoid AI Explanations

There’s a Russian proverb that cuts straight to the heart of human nature: Having an ugly face, don’t blame the mirror (На зеркало неча пенять, коли рожа крива). We like to blame LLM models for their lack of transparency. Calls … Continue reading

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Unlocking SME Innovation: Why AI-Based Problem-Solving is the Great Equalizer

In mid-October 2009, I was visiting with a client, a large, Midwest-based paint and coating manufacturing company. As part of their product development process, the company’s engineers built a powerful outdoor pump to paint industrial buildings. The pump worked beautifully … Continue reading

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