Tag Archives: Problem Solving

A Sector Under Pressure (On nonprofits, rising need, and a widening gap)

In April 2026, the Providers’ Council, a Massachusetts human services membership association, and the UMass Donahue Institute published a white paper. It is titled Stretched to Capacity: The Workforce Crisis in Human Services. The title is not a metaphor. It … Continue reading

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From Process to Practice: Who Runs It and How

This is the fifth and final post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” After I published the second post in this series, the one laying out a five-stage problem-solving … Continue reading

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AI as Problem-Solving Partner: Doing It Right

This is the fourth post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” I ended the previous post with a claim that deserves scrutiny: that the real value of AI for … Continue reading

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The Organizations That Need Problem Solving Most Are the Ones Doing It Least

This is the third post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” The first two posts in this series made a general case. Organizations are bad at defining problems. They … Continue reading

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The Problem-Solving Manifesto

(What the Problem-Solving Process Actually Looks Like) This is the second post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” In the first post in this series, I argued that organizations … Continue reading

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Why We’re So Bad at Solving Problems (And Why It Matters More Than Ever)

This is the first post in the series “Problem First: AI-Assisted Problem Solving for Organizations That Can’t Afford to Get It Wrong.” Clients always come to me knowing what they want. Very often, however, they don’t do enough due diligence … Continue reading

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Don’t Bring Me Chickens or Eggs — Build Me a Farm

Innovation managers love to hate the line “Don’t bring me problems, bring me solutions.” They’ll lecture you about root cause analysis. They’ll quote Einstein: “If I had only one hour to save the world, I would spend fifty-five minutes defining … Continue reading

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Putting the Cart Before the Horse: What We’re Getting Wrong About AI

The debate about artificial intelligence has become exhaustingly predictable. On one side, we have doomsayers who celebrate every misstep—a misdrawn map of Europe, a miscounted number of r’s in “blueberry”—as proof that AI is fundamentally flawed. The word “hallucination” has … Continue reading

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Unlocking SME Innovation: Why AI-Based Problem-Solving is the Great Equalizer

In mid-October 2009, I was visiting with a client, a large, Midwest-based paint and coating manufacturing company. As part of their product development process, the company’s engineers built a powerful outdoor pump to paint industrial buildings. The pump worked beautifully … Continue reading

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Don’t Bring Me Eggs, Bring Me Chickens!

This image was generated with the help of Gemini Innovation managers hate the line “Don’t bring me problems, bring me solutions.” They insist that before the problem-solving process starts, a thorough analysis of the underlying problem must take place; collecting … Continue reading

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