Author Archives: Eugene Ivanov

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About Eugene Ivanov

Eugene Ivanov is the founder of INSILICONOVATION, a consulting company that helps resource-constrained organizations diagnose root causes, surface hidden assumptions, and choose practical next steps before they spend money, time, or political capital on the wrong fix.

Customer Service

(This post originally appeared on Forward Metrics) A new buzzword is coming into vogue in the media: the consumerization of healthcare. Pundits define this term as a shift in the way the healthcare industry operates: from the traditional B2B mode to … Continue reading →

Posted in Health Care | Tagged , , , , , , , , , , , , , | 1 Comment

Want to be more innovative? Live in a free country!

Last year, a consortium composed of Cornell University, European Institute of Business Administration and World Intellectual Property Organization unveiled the annual 2013 Global Innovation Index. It ranked the innovation capabilities of 142 countries by using 84 indicators, which included, among others, the quality of … Continue reading →

Posted in Global Innovation | Tagged , , , , , , , | 8 Comments